Frequently Asked Questions
   >> How do I find used equipment?
    <<We only offer new equipment, no used equipment. For update information, please contact our salesman for information about products.
    >> What are your hours of operation?
    <<Our Customer Service Representatives are available by phone Monday - Friday from 8:30 a.m. to 7:00 p.m. Eastern Time.
    >> Warranty Term
    <<We offer one year warranty or 1500 service hours meters (which ever shall occur first) to all of our products.During period of warranty, the parts are free under normal and proper use and maintenance. Labor costs to repair or replace parts are not covered by warranty.
    >> Who do I contact regarding an equipment service problem?
    <<We recommend that you contact your selling dealership, they are usually in the best position to assist you with equipment and servicing.
     >>Competitive Price
     <<We work as the main dealers of various leading China construction machinery manufacturers/factories, and are treated with best dealership prices every year. From numerous comparasion and feedbacks from clients,our price is more competitive than manufacturers/factories.
       >>Quick Response
       <<Our team is consisted of a group of diligent and enterprising people, working 24/7 to respond clients inquiries and question all the time. Most problems from clients can be solved within 12 hours after clients raise the
questions.
       >>Fast Delivery
       <<Normally it will take more than 30 days for manufacturers/factories to produce the ordered machines, while we have a variety of resources, locally and nationwidely, to receive machines in timely manner. Under 50% concirmstance, we can have an immediate delivery of regular machines for our clients.
    >> Payment Options
    <<We offer different payment options to meet your needs. You can pay by wire transfer via bank (easy and convenient), Letter of Credit at sight (need a lot of paper work and higher bank charge). For small amount transfer, you can use West Union.
         On T/T basis, 30% down payment is requried in advance, and 70% balance shalll be settled against the copy of original B/L.
         On L/C basis, a 100% irrevocable L/C without "soft clauses" can be accepted. Please seek the advice from the individual sales manager whom you work with.  
    >> Finance Solutions
    <<Whether you lease or purchase equipment for your operation, we need full payment before arrival of equipment. We only sell new euqipment, no used equipment from us.
    >> How to locate a dealer?
    <<We can help you find the nearest heavy equipment dealer by selecting the type of product and let us know your contact details including country, city and state or your telephone, email address.

We are a tender and friendly supplier, never greedy on windfall profit. Basically, our price remains stable through the year.
We only adjust our price based on two situations:
1. The rate of USD:RMB varies significantly according to the international currency exchange rates.
2. Manufacturers/factories adjusted the machine price, because of the increasing labor cost, and raw material cost.

 We can ship construction machinery by various transportation tools.
1. For 90% of our shipment, we will go by sea, to all main continents such as North America, South America, Middle East, Africa, Oceania and Europe etc, either by container or RoRo/bulk shipment.
2. For neighborhood countries of China, such as Russia, Mongolia, Kazakhstan, Uzbekistan etc., we can ship construction machinery by road or railway.
3. For light spare parts in urgent demand, we can ship it by international courier service, such as DHL, TNT, UPS, or Fedex.
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